We recommend referring to our size guide, we will walk you through the process to make sure we get the right size before we start he process.

You can also be measured at our studio by an appointment.

All our hats are handmade to order, so they take a little longer to make.

Please allow 1-2 weeks for ready to wear splendid hat to be made.

The shipping lead time for custom hats is dependent upon materials. Most custom hats ship within 4 weeks.

If you are short on time please let us know.

All sales are final.

No exceptions - PLEASE understand we are a very small bespoke company. We run at small margins and make hats for the love of the craft.

If you’re having trouble measuring your head, please contact us and we can run you through it over a video link.

Hats are fine to get wet, but leaving them in the pouring rain will lead to warping.

In case it gets dirty use some light sandpaper and lightly rub out any discolouring.

Keep your Felix Culpa hat looking its best with our 100% horsehair hat brush, designed to gently remove dust and refresh the felt without damaging the finish.

Although, that’s all part of your story with the hat. They’re made to get dirty, to get more personality. It’s a journey, embrace it.

Our hats are made to last.

Every Felix Culpa hat is built from materials chosen for their character, not their perfection.

Hats are made with Rabbit felts or a combination of Beaver & Rabbit.

Vintage textiles, hand-finished details, rare feathers, metals, old trims, found objects and unexpected pieces collected from near and far.

Nothing is added just to decorate.

Every detail is there to give the hat a story.

We offer a flat rate of $50 around Australia. The cost is calculated according to the weight and the size of the box. The total shipping cost will be displayed at checkout.

Once your order has been carefully prepared and dispatched, you’ll receive a shipping confirmation email with your tracking details. Please allow up to 24 hours for tracking to become active.

International orders may be subject to customs duties, taxes or import fees upon arrival.

These charges are determined by your local authorities and are not included in the purchase or shipping price. Any additional fees are the responsibility of the customer.

Felix Culpa is not liable for any products damaged or lost during shipping.

If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Yes, we ship to most countries worldwide. International shipping costs are calculated automatically when ordering online.